Info for Faculty and Staff: Spring Billing
Spring 2022
- When did students begin receiving communications about spring payment?
- What information was included in these early communications?
- When will students receive their spring semester charges?
- When did spring semester financial aid disburse and become available via direct deposit?
- When is spring semester payment due?
- Can students or their families pay their balance owed by credit card over the phone?
- What happens if the student does not pay their charges or enroll in a payment plan by January 3?
- How is WVU ensuring students are aware of the February 1 payment deadline & the repercussions of late payment?
- Can students pay their bill and regain access to eCampus if they are dropped for non-payment on February 2?
- Should advisers and instructors tell students who have been removed from classes to attend classes anyway?
- How will this affect a student’s University housing and dining plan status?
- What about students with financial aid or benefits like the G.I. Bill?
When did students begin receiving communications about spring payment?
WVU began communicating about spring 2022 billing timelines and options for payment in October to give students in the WVU System and their families plenty of time to plan and budget for spring semester payment of tuition and fees.
What information was included in these early communications?
These communications outlined timelines and payment options, including the benefits of enrolling in CASHNet’s Tuition Payment Plan to assist with budgeting.
When will students receive their spring semester charges?
Students charges will be available on or about November 23 in WVU MyAccount (via their WVU Portal) fir student who have registered for spring courses. Parents and guests with Authorized User access to billing information will be able to view their student's charges via the WVU MyAccount Login website. More information and instructions on being granted Authorized User access are available on our Tutorials webpage.
Students who owed a balance received an eBill outlining the charges via their MIX email in early December. The electronic bills included a message outlining payment options and resources and that a 2.25% late fee would be assessed if payment arrangements were not made by January 4.
When did spring semester financial aid disburse and become available via direct deposit?
Financial aid disburses as payment toward the spring balance due on January 9 unless there are unsatisfied tasks for the aid. For students who were signed up for direct deposit by January 8, financial aid refunds start to become available via direct deposit on January 19. The exact date varies depending on a student’s bank.
When is spring semester payment due?
Payment is due January 3. To avoid a late 2.25% late payment fee, students must do one of the following by January 3:
- Pay their charges in full
- Enroll in a payment plan to cover their balance
- Secure sufficient financial aid to cover their balance
Can students or their families pay their balance owed by credit card over the phone?
The Mountaineer Hub on the Morgantown campus records all phone calls, so for security reasons, students may not pay over the phone via the Hub. All students may call Keyser or Beckley campuses to pay over the phone. Students may also pay online through their WVU Portal or grant their parents/families proxy access to their account to pay via the WVU Parent and Guest Portal.
What happens if the student does not pay their charges or enroll in a payment plan by January 3?
If a student owes a balance of $200 or more after January 3 and is not enrolled in a payment plan to cover their balance, they will be assessed a 2.25% late fee on January 4.
Students should have ample notice to pay their bill before late fees are assessed. The WVU Hub will send periodic reminders to ensure students are aware of their payment responsibilities.
How is WVU ensuring students are aware of the February 1 payment deadline & the repercussions of late payment?
A series of emails and text messages are sent throughout January to students who owe a balance to help ensure they are aware of the February 1 due date, as well as their payment options, and encouraging them to reach out to the University if they need assistance.
Can students pay their bill and regain access to eCampus if they are dropped for non-payment on February 2?
Yes. Students who have their eCampus access revoked due to non-payment can be reinstated by paying their balance down to $999 or less and paying a $250 reinstatement fee. The deadline for reinstatement is February 5 at noon.
Should advisers and instructors tell students who have been removed from classes to attend classes anyway?
Students who are removed from classes on February 2 should continue to attend class only if they are planning to meet the payment requirements for reinstatement by the February 5 deadline. Please note that they will not have eCampus access until they are reinstated, and it may take up to one business day after payment for them to regain access.
How will late payment affect a student’s class registration, eCampus access, University housing, or dining plan status?
If a student does not pay or enroll in a payment plan by January 3, they will be assessed a late fee on January 4. However, their class registration, housing plan, and dining plan, will not be affected unless they do not pay their balance due or sign up for a payment plan by February 1 at 4:45 p.m. ET. This gives students four weeks after the late fee is assessed to work with the University on payment options. Communications about next steps for students who do not pay by February 1 at 4:45 p.m. ET will be shared in January 2022.
What about students with financial aid or benefits like the G.I. Bill?
Students who have financial aid or other benefits finalized that are sufficient to cover their balance, but have not arrived in their accounts by January 3, will not be charged a late fee.